Shipping & Refund Policy

Welcome to ISJ Beauty!

We value your trust and strive to provide exceptional products and services. Please review our shipping and refund policies to ensure a seamless shopping experience.

Shipping Policy

1. Order Processing:

   • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

   • You will receive a notification when your order has shipped.

2. Shipping Rates and Delivery Estimates:

   • Shipping charges for your order will be calculated and displayed at checkout.

   • Delivery times may vary based on your location and selected shipping method. Estimated delivery time is 3-7 business days for domestic orders and 7-14 business days for international orders.

   • Please note that delivery delays can occasionally occur due to unforeseen circumstances. Local city deliveries are available. 

3. Order Tracking:

   • Once your order has shipped, you will receive an email with a tracking number to monitor your package’s journey.

4. Shipping Restrictions:

   • We currently ship to addresses within Canada.

   • We do not ship to P.O. boxes or APO/FPO addresses at this time.

5. Damaged or Lost Packages:

   • If your package arrives damaged, please contact us immediately at the email listed below with photos of the damage.

   • For lost packages, please contact the shipping carrier directly to initiate a claim. If you need further assistance, reach out to us.           

   • All sales for coaching sessions, digital products, and online courses are final. Due to the nature of these items, we do not offer refunds or exchanges.

Contact Us

If you have any questions about our shipping or refund policies, feel free to contact us at:

Email: isjlashesbeauty@gmail.com